Privacy Policy
We are a small online tutoring service. We collect only the information we need to answer your enquiry, run your child's classes and keep you informed — and we do not sell it or share it with advertisers.
Who we are
Mathkari Concepts ("we", "us") provides live online tutoring in Maths, English, Coding and test preparation to students in Australia, India and other countries. You can reach us on WhatsApp at +91 81780 67747 or by email at shweta.resrch@gmail.com.
What we collect
- When you enquire (website form, chatbot, Facebook lead form, WhatsApp): your name, email address, phone number, your country or city, your child's year level and the subject you are interested in, and anything you write in your message.
- When you download a free resource (for example a sample paper): your name, email, phone number and your child's year level.
- When your child takes classes: your child's name and year level, class schedules and attendance, homework and practice-test results, teacher feedback, and messages exchanged in the classroom chat. Live classes may be recorded so that students can review them and so we can check teaching quality.
- Payments: records of fees paid. We do not store card numbers; payments are made through the bank or payment service you choose.
- Technical information: the usual server logs (IP address, browser type, pages visited) that any website receives.
How we use it
- To reply to your enquiry and arrange a demo class.
- To schedule and run classes, set and mark homework, and report progress to you.
- To send class reminders, homework and practice-test reminders, and updates about your child's classes — by WhatsApp, email or notifications inside the portal. You can ask us to stop these at any time.
- To send occasional information about our classes and resources. You can opt out at any time by replying "stop" or emailing us.
- To keep the service secure and to improve it.
We do not sell personal information and we do not share it with third parties for their own marketing.
Who we share it with
Only the service providers we need to run the portal: Google Firebase (hosting, database, authentication and file storage), Meta / WhatsApp Business (WhatsApp messages), Google (email), and our video-class infrastructure provider. Each processes data on our behalf under its own privacy terms. Your child's teacher sees the information needed to teach them. We will disclose information if the law requires it.
Where it is stored
Our systems are hosted on Google Cloud (Firebase). Data may therefore be stored or processed outside the country you live in, including in India, Australia, Singapore and the United States. We take reasonable steps to keep it secure: access is limited to our team, protected by authentication and security rules, and class recordings are deleted automatically after a retention period.
Children
Our students are children. We collect a child's information only from a parent or guardian, use it only to provide the classes, and never contact a child for marketing. Parents can see and ask us to correct or delete their child's information at any time.
Your choices and rights
- Access or correct your information: message us and we will send or fix it.
- Delete your information: message us; we will delete it unless we must keep a record (for example of a payment).
- Stop messages: reply "stop" on WhatsApp, or email us.
Australian residents have rights under the Privacy Act 1988 and the Australian Privacy Principles; Indian residents under the Digital Personal Data Protection Act 2023. If you are not happy with how we handled your information, tell us first and we will try to put it right; you may also contact your national privacy regulator.
Facebook and other lead forms
If you send us your details through a Facebook or Instagram lead form, Meta passes them to us and also keeps a copy under its own privacy policy. We use them exactly as described above.
Changes
If we change this policy we will update the date at the top. Significant changes will be mentioned on the portal.
Contact
WhatsApp +91 81780 67747 · shweta.resrch@gmail.com